Upskill with Work Tonic
Customer care & delight course
30 days training programs with 4 hours of daily classroom sessions, discussions, and instructor-led learning.
Next Batch: First Working Day Of Every Month
Apply to upskill- Role, Expectations and beyond role.
- Basics of Sales and Selling Process
- Mastering product and company policy
- Warranty and Guarantee
- Customer Complaint Management – Basics and Advanced
- Escalation and Resolution – Basics & Advanced
- Customer Delight factors
- Insights and best practices of 8 leading Industries.
- Customer Happiness KPI, NPS concepts
- Brand Building thru Customer Delight
- Business Development thru Customer Care
- Expert Permanent Faculty + 4 guest lectures from Industry experts
- Success thru Customer Care skills
- Expert Permanent Faculty + Weekly Guest lectures (Industry experts)
- Soft skills + Leadership Skills + Interview Skills
